Emergency Medical Services

Requests for Records

The Wheaton Fire Department does not oversee patient records or oversee emergency medical billing:

  • For patient records and medical reports, please contact Northwestern Medicine Central DuPage Hospital’s Health Information Management Department at 630-933-6361.
  • If a patient was not transported to Central DuPage Hospital, request records via mail to: Northwestern Medicine, Attn: Medical Records-EMS Office, 25 North Winfield Road, Winfield, Illinois 60190.
  • For emergency medical billing copies or payment for incidents PRIOR to 5/1/2020 please contact Andres Medical Billing at 800-244-2345.
  • Requests related to billing records for court purposes related to incidents occurring AFTER 5/1/20 can be made through:

    Ciox Information
    Telephone Number: 630-903-2318
    Fax Number: 630-903-2838
    Email:Ciox@paramedicbilling.com

    Questions related to billing or to make a payment over the phone on incidents that occur AFTER 5/1/20 can be made through:

    PBS Billing Customer Service Department
    Telephone: 630-530-2988
    Fax: 630-832-9750
    Email:Insuranceinfo@paramedicbilling.com
    Online payments can be processed at: https://paramedicbilling.mysecurebill.com 

Responding to Medical Emergencies

The Wheaton Fire Department delivers Advanced Life Support (ALS) services to the community using a tiered response system. Depending upon the nature of the emergency medical request, the Wheaton Fire Department will respond with at least one ambulance and/or a cross-trained firefighter/emergency medical crew from the closest available station.

Each of the City’s three ambulances (one at each fire station) is staffed by two paramedics contracted by Metro Paramedic Services Inc. Wheaton’s ambulances are equipped with cardiac monitors/defibrillators outfitted with 12-lead ECG capabilities, computer-based patient reporting, and the latest pre-hospital medication designed to address virtually any medical/traumatic emergency.

Patients are typically transported to one of several area hospitals that include:

Occasionally, an emergency medical incident requires a special transport need such as an aero medical transport, which the department has access to through several local operators.