Changes You’ll See in Fire/EMS Response
The Wheaton Fire Department is taking additional measures to limit the spread of COVID-19 in the community. Please see this message on what you may notice in our response to emergency calls.
Food Insecurity Crisis Fund for District 200 Families
The Student Excellence Foundation for District 200 has established a Food Insecurity Crisis Fund to assist District 200 families in need during this time. If you’d like to help or for more information, see their website.
County Coordinating Donations of Personal Protective Equipment
If you have items such as N-95 masks, gowns, gloves, etc. to assist the COVID-19 response, DuPage County is coordinating collection of donated items. Please see DuPage County’s website for how to help.
Resources for Accurate Information
- Wondering what’s fact and what’s fiction? FEMA has set up a Coronavirus Rumor Control webpage to help you identify false information.
- The CDC offers a Coronavirus Self-Checker and information on the virus, its symptoms, and what to do if you are sick.
Curbside Electronic Recycling Suspended
Lakeshore Recycling Services will be temporarily suspending curbside electronic recycling pickup services.
Message from the Mayor Regarding Emergency Declaration
At the March 23 City Council Special Meeting, the City Council approved a declaration of local emergency. Please see the following related items:
- Message from the Mayor - 3/23/20
- Declaration of Local State of Emergency - Coronavirus (PDF)
- City Council Special Meeting Video - 3/23/20
Planning Department Service Modifications
Please see the Modified Services During COVID-19 Response for Planning Department services.
Metra Adjusted Schedules Start March 23
Due to COVID-19, Metra announced it will be switching to an alternate weekday schedule starting Monday, March 23. This is to adjust to reduced ridership. Please see Metra’s website for the most current schedules and more information.
Bulk Item Collection Temporarily Suspended
In order to continue providing uninterrupted garbage and recycling pickup service, Lakeshore Recycling Services will be temporarily suspending its bulk item and white goods collection until further notice. Bulk items include things too large to fit into your garbage cart, such as mattresses and toilets; white goods include appliances such as refrigerators or air conditioners.
This change, which is necessary to continue to provide staffing for regular garbage and recycling service, will begin on Monday, March 23. Please hold onto these items until a later date rather than placing them at the curb for pickup. Thank you for your understanding.
Effective immediately, ALL Wheaton Park District and school playgrounds will be closed through April 7. This was detailed in the Executive Order announced by Governor Pritzker. Please keep your children off playground equipment for their safety.
While playgrounds are closed, parks are not. The Wheaton Park District encourages residents to stay healthy through physical exercise and visiting parks that are within walking distance from your home while still maintaining social distancing guidelines. Please follow the Wheaton Park District on Facebook for updates.
Message Regarding Governor’s Executive Order & City Facilities
We have reviewed the Governor’s Stay at Home, Social Distancing, and Essential Businesses and Operations Executive Order effective from March 21 through April 7 and have determined that the way we are currently operating is within the parameters of the Executive Order. We will continue to keep City facilities with limited access from the public to ensure we can provide essential City services while protecting the health of our employees and residents.
This morning, the City rolled out changes to allow City staff to continue serving the public, without the need for the community to physically visit our City facilities. The health, safety and well-being of our community is our highest priority, and we are taking the following measures to minimize risks to visitors, to our facilities and employees. Please see more information here on the options for conducting City business online, by phone and alternatives for coming into City Hall.
City Takes Actions to Reduce Public’s Need to Visit City Facilities
The City of Wheaton takes seriously the recommendations of the CDC to prevent the spread of COVID-19, and we want to ensure the safety and health of our community and our staff. To support this, the City will be rolling out changes to allow City staff to continue serving the public, without the need for the community to physically visit our City facilities. The health, safety and well-being of our community is our highest priority, and we are taking the following measures to minimize risks to visitors, to our facilities and employees.
Access to City Facilities
Starting at 8 a.m. Friday, March 20, City facilities will restrict access to the public except by appointment. There will be signs posted at the entrances of City facilities instructing visitors of how they can conduct City business online, using the City’s drive-through mailbox, or by phone. In addition, the City’s Police and Fire stations have a call box/buzzer outside their facilities to request assistance.
Please know that our staff will still be working to provide you with City services, but we encourage you to take advantage of other means of conducting business whenever possible.
Bill Payments, Water Shutoffs, and Parking Permits
- The following payments can be made online through the City’s website: utility billing, leased parking, parking tickets, business licenses, wireless fire alarm monitoring, and general bills. Visit www.wheaton.il.us/billpay to make payments.
- The Finance Department can accommodate other transactions, such as real estate transfer tax or garbage/bulk/e-waste stickers by mail. Call 630-260-2000 so we can further assist you.
- The City will be discontinuing water shutoffs until further notice.
- Late fees for parking tickets and water payments will be eliminated until further notice.
- To pay your water bill, you can submit payments online, or use the drive-through mailbox just west of City Hall (the entrance is from Wesley Street).
- For other business, we encourage you to either visit the City’s website at wheaton.il.us or call 630-260-2000 so we can further assist you.
Alternate Ways to Access Police Services
- Anyone needing emergency services, including a traffic crash or to request a police/fire/EMS response should continue to call 9-1-1.
- Individuals solely in need of a non-emergency police report can call 630-260-2161 and select option “6” to request to speak with an officer, or request a call back by sending an email to email@example.com.
Modified Building & Code Department Services During COVID-19 Response
Please see current modifications to our service delivery:
- Building & Code Department Modified Service Delivery Protocol (PDF)
- Building & Code Department Inspection Protocol (PDF)
Message from the Mayor
The City will be cancelling meetings of City boards and commissions until at least May 18. The exception will be those boards/commissions that have pending business that cannot be postponed. In such cases, the number of people in attendance will be limited per state mandates, and social distancing procedures will be followed. The Wheaton City Council will continue to meet to conduct City business.
The City is working to reschedule these events to a later date. The events that will not take place on their originally scheduled dates include:
- Recycling Extravaganza (originally April 4)
- Start of the French Market season (originally April 11 start)
- Arbor Day celebration (originally April 24)
- Native Plant Sale (originally April 25)
The City anticipates additional events will be postponed and/or cancelled.
The Wheaton Public Library has made the difficult decision to close starting Monday, March 16, in order to prevent the spread of COVID-19. Library staff are in the process of developing a plan to offer certain services to residents during this closing and will have more information out to you as soon as possible. Please watch the Library’s website at www.wheatonlibrary.org for updates, announcements and additional information. Thank you for your understanding.
If residents have City business to conduct, there are a number of services available online for residents who do not wish to come to City Hall. Online payments for utility billing are available at www.wheaton.il.us/billpay. Payments can also be dropped off in the drive-through mailbox just west of City Hall (the driveway entrance is on Wesley Street). In addition, many types of service requests can be made online at wheaton.il.us/servicerequest.
Information on Illinois Restaurants & Carry-out
An Executive Order by the Illinois Governor currently requires the closure of on-premise dining at restaurants through March 30. However, carry-out, drive-up, and drive-through options are allowed. The Downtown Wheaton Association is compiling information from downtown businesses on their specific options for carry-out, delivery, etc. See the Downtown Wheaton Association’s Facebook group for more information.
Sources for Health Information
For local health information, the City encourages you to follow the guidance of the DuPage County Health Department, Illinois Department of Public Health, and Centers for Disease Control and Prevention to prevent the spread of COVID-19.
The City of Wheaton would also like to share some important resources available to the community.
- Qualified low-income residents who currently do not have access to the internet can contact Comcast, which is offering its internet essentials service free for 60 days starting March 16 by calling 1-855-846-8376 or visiting www.internetessentials.com.
- Local school districts are also working to connect students who may need meals during local closures. Look for information from your local school district and local community organizations if you need assistance.
Official City Information Sources
The City reminds you of the City’s official sources of information: @CityOfWheaton on Facebook or Twitter, sign up for Email Updates at www.wheaton.il.us/emailupdates, visit the City’s website or, for Comcast customers, tune into City of Wheaton Channel 10.