Grievance Procedure under the Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination based on disability in the provision of activities, benefits, programs, or services by the City of Wheaton. The City’s employee manual governs employment-related complaints of disability discrimination.

The complaint should be:

• In writing;
• Contain a complete statement of the facts regarding the alleged discrimination such as name, email, phone number of complainant and the location, date, and description of the problem;
• Contain a description of the provisions of the ADA which are alleged to have been violated, and the relief requested; and
• Signed by the complainant or authorized representative.

Alternative means of filing complaints such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities, upon request.

A signed complaint should be submitted by the complainant or designee as soon as possible but no later than 60 calendar days after the alleged violation to:

William Kolschowsky
ADA Coordinator
303 W. Wesley, Box 727
Wheaton, IL 60187
wkolschowsky@wheaton.il.us

Response Procedure

• Within 15 calendar days after receipt of the complaint, the ADA Coordinator will meet/speak with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days of this meeting, the ADA Coordinator will respond in writing, and where appropriate, in a format accessible to the complainant.
• If the response does not satisfactorily resolve the issue, the complainant or his/her representative may appeal the decision within 15 calendar days to the City Manager or designee. The appeal may be mailed, emailed, or delivered in person to:

City Manager
303 W. Wesley, Box 727
Wheaton, IL 60187
mdzugan@wheaton.il.us

• Within 15 calendar days after receipt of the appeal, the City Manager or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager or designee will respond in writing, and where appropriate, in a format accessible to the complainant. The decision of the City Manager shall be final.
• If for any reason there is a need to extend any of the 15 calendar day limits, an extension may be considered after consultation between the complainant and the City.
• All written complaints received by the ADA Coordinator, appeals to the City Manager or designee, and responses from these two offices will be retained by the City of Wheaton for at least three years.

Use of this Grievance Procedure does not prevent you from filing a complaint with the appropriate agency or department of the State or Federal government. Contact the U.S. Department of Justice or the Illinois Department of Human Rights for information about how to file a complaint with these agencies.