James Volpe, Chief
Police Department
900 W. Liberty Drive,  
Hours: 24 Hours
Phone: 630-260-2161

Emails are monitored Monday through Friday during normal business hours and should not be considered as an emergency contact for the police

Sharing Information with Emergency Services

If you have ever wondered how to let the police or fire services know about information specific to you or your loved ones, the City of Wheaton provides several different ways for citizens get specific, lifesaving information in the hands of first responders; Smart911, Illinois Premise Alert Program, and Illinois Secretary of State Emergency Contact Database. All three formats are free and allow residents a platform for providing information on a wide range of topics. Residents are encouraged to take advantage of all three services.

Smart911Smart911 allows you to share information about your health, special circumstances or anything else that would be useful for first responders to know if you call 9-1-1. This service is used by all communities in DuPage County that use DU-COMM, the coordinated emergency dispatching service to the majority of DuPage County.

Examples of Helpful Information You Can Share

  • Severe medical allergies or medical conditions
  • Physical or mental impairments
  • Language barriers for anyone in the household
  • Locations for gas and electrical shutoffs in your home
  • Physical descriptions and/or photos of your children in the event of a missing child, fire or other emergency.
  • Number/type of pets in the household and any relevant information
  • Any other special circumstances that could assist emergency personnel in responding to your emergency.

Information Stays Private

Any information you share when setting up a Smart911 profile for you or your family remains secure. It can only be accessed by a 9-1-1 dispatcher, and only when you call from the registered phone number(s) associated with your account.

Service Can Help Locate You in an Emergency

The FCC reports that more than 70 percent of calls to 9-1-1 come from cell phones. If your call is dropped or if you are unable to speak, there is no guarantee a dispatcher can locate you when you call 9-1-1 from a cell phone. If the number is registered through Smart911, the dispatcher will know who is calling and will have enhanced abilities to find where the signal came from.

Register Now

To register for Smart911, visit www.smart911.com and fill out a profile that can be tied to your land line and/or one or more cell phone numbers.

Illinois Premise Alert Program

The Illinois Premise Alert Program is a safety program that supports individuals living with disabilities while aiding public safety personnel to better respond to their needs. Read more information about the program.

  • Creates a database of individuals with special needs that will be secured in the computer-aided dispatch (CAD) database and maintained by the Police Department at the request of families, caregivers, or individuals with disabilities or special needs.
  • It will assist us in identifying individuals who have special needs, which will in turn enable us to have additional information at our disposal to better serve you.
  • To enroll in this program, forms will be available at the Wheaton Police Department or you may download the form online (pdf), return the completed form to: Wheaton Police Department, 900 W. Liberty Drive, Wheaton, IL 60187.

Illinois Secretary of State Emergency Contact Database

The Secretary of State Emergency Contact Database is managed by the Illinois Secretary of State.

  • It compiles emergency contact information and associates it with your Illinois driver’s license and/or state identification card.
  • If you are involved in a motor vehicle crash or other emergency situation where a person is unable to communicate directly, any law enforcement agency in the state may access this database to help them reach the person's designated emergency contacts.
  • If you would like to participate in this program, please follow the directions on the Illinois Secretary of State website.