FAQs • Wheaton, IL • CivicEngage

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Why is my water meter being replaced?: The water meters have reached the end of their useful lives. Most residential water meters in Wheaton are 10 to 15 years old. Water meters often lose accuracy as they age, resulting in incorrect billing and non-revenue water loss. The new meters have an expected 20-year battery life. Contact us at 630-260-2090 for more information.

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Water Meter Replacement Program

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1. Why is my water meter being replaced?: The water meters have reached the end of their useful lives. Most residential water meters in Wheaton are 10 to 15 years old. Water meters often lose accuracy as they age, resulting in incorrect billing and non-revenue water loss. The new meters have an expected 20-year battery life. Contact us at 630-260-2090 for more information.

2. What is the cost to have my water meter replaced?: The water meters are being replaced at no charge to the homeowner. Contact us at 630-260-2090 for more information.

3. How long will it take to replace the water meter?: Normal meter installation time is about 30 minutes, during which the water will be shut off for about 15 minutes. Contact us at 630-260-2090 for more information.

4. Do I need to be home for the meter replacement?: Yes. Water meters are located inside, typically in a basement or utility area. Someone 18 years or older must be home during the appointment. Contact us at 630-260-2090 for more information.

5. What is my responsibility as a homeowner?: City Code states that it is the homeowner’s responsibility to maintain the water pipes and valves within their homes. Contact us at 630-260-2090 for more information.

6. What is required for replacement of the water meter?: Water Division personnel will need space around the meter to perform the work, and access to the shut-off valves. Contact us at 630-260-2090 for more information.