Show All Answers

1. What kinds of projects require a permit?

Some examples of projects that require a permit include:

• Addition of decks, sheds, and lawn sprinkler systems
• Any structural changes
• Construction of garages, pools, hot tubs, and spas
• Demolitions
• Electrical and mechanical projects
• Installing driveways, curbs, and sidewalks
• Installing a fence
• Plumbing projects
• Roofing work
• Sewer repair
• Signs

See the Guidelines for Building Projects and Permits section for information on these and many other types of projects. If you are unsure if your project requires a permit, contact the Building Department at 630-260-2050 before starting the project.

2. Whom should I contact for information on obtaining a permit and what needs to be submitted?

See the Guidelines for Building Projects and Permits section for informational handouts and permit applications. If you do not see the project listed in this section, either call the Building Department at 630-260-2050 or visit City Hall between 8 a.m. and 5 p.m. Monday through Friday.

3. If I am hiring a contractor, will the contractor ensure that the proper permits are obtained?

The property owner is responsible for ensuring that a permit has been obtained for a project before the work begins. Whether the resident or contractor submits the plans for the permit is up to them to decide. Contact us at 630-260-2050 for any further questions.

Show All Answers

1. How can I report a property maintenance violation or other City Code violation?

Some violations, such as overgrown grass/weeds or accumulated garbage can be reported using the City's Online Request Form. Or, call the Building & Code Enforcement Department at 630-260-2050.

Show All Answers

1. How can I receive the City newsletter?

The City publishes a monthly newsletter on its website at the beginning of each month. To be notified when a newsletter is available, you can sign up to receive an email on the City's Email Updates page.

2. Whom should I call if I have a problem with my cable service?

If you are having a problem with your cable service, you should call Comcast’s toll-free hotline, 866-594-1234. For problems that Comcast cannot resolve, call the City’s Public Information Officer at 630-260-2190.

3. How can I receive Email Updates from the City?

Anyone with an email address can go to the City’s website and sign up to receive free email updates. Enter your email address in the space provided, and check the boxes for the list(s) you want to receive. The City will not sell email addresses to a third party or collect them for any purpose other than to send email updates. Contact us at 630-260-2192 for further questions.

4. What is the difference between Wheaton cable channels 10 & 17?

City of Wheaton Channel 10, or CWC10, is the City’s government access television station. All of the content that airs on Channel 10 is produced by the City’s Communications Department. CWC10 features City Council meetings and City Council Planning sessions and videos produced by the City of Wheaton.

Channel 17, or WCTV, is Wheaton’s community channel. Programming on this channel includes Park District meetings, School District meetings, and informational bulletin boards. 

5. Will the City include information about my organization’s events on their website, in their newsletter or on their television stations?

The City only includes information for City-sponsored events and local government partners (such as school districts serving Wheaton residents, DuPage County government, and the Wheaton Park District) on its website, in its newsletter and on City of Wheaton Channel 10. 

6. What rights do I have regarding cable/video services?

The State of Illinois enacted legislation that increases protections to subscribers of Cable and Video Television. These include requirements for: Advertising, Disclosure and Notices; Installation, Outages and Service; Contract Terms, Bills, Payments, and Termination; Protections for the Hearing and Visually Impaired; and outlines Consumer Credits. You can read the full Illinois State Statute. Please note, as with any service issue, good documentation on the consumer’s part can help resolve issues more quickly. 

Show All Answers

1. What permits do I need to open a business?

A Commercial Re-Occupancy Permit is required when a business moves into an existing commercial space. Depending on the type of interior modifications planned, a building permit may be required. To find information on what will be required for your specific project, contact the Commercial Plans Examiner in the Building Department at 630-260-2050.

2. Is a business license required?

A business license is required only for certain types of businesses, in accordance with Chapters 10 and 26 of the City Code. For more information, contact the City Clerk’s Office.

3. Where are the City’s Sign Codes?

Sign size, shape, location and content are regulated by Article 23 of the Zoning Ordinance (PDF).

4. What wall signage is permitted for a tenant space in an existing shopping center?

Wall signage is allowed on the front of the building, with a maximum size of 1.5 times the width of the frontage of the tenant space. For information on wall signage, see Article 23.7.2 of the Zoning Ordinance (PDF).

5. What kind of temporary signs are permitted for a business?

See Article 23.9.5 for information on Banners and Article 23.9.6 for information on Placard Signs.

6. Is any off-site advertising permitted?

No. See Article 23.4 Prohibited Signs (PDF).

7. Are inflatable devices, pendants, etc. permitted?

No. See Article 23.4 Prohibited Signs (PDF).

Show All Answers

1. Sometimes my basement floor drain backs up during a rain storm. Is this normal?

Although it is very common, it is not what is supposed to happen during rain storms. The floor drain in your basement floor is connected to the sanitary sewer system. Unlike the City of Chicago, which has a combined sanitary and storm sewer system, Wheaton has separate systems. However, due to deterioration of the storm and sanitary sewer pipes and intentional and unintentional connections, storm water does infiltrate the sanitary sewer system. This infiltration can cause the sanitary sewer system to overflow to the lowest points in the system - basements. The City is addressing this problem by conducting home inspections to find illegal connects to the sanitary sewer system. We also have a program to assist homeowners with the cost of installing an overhead plumbing system to stop sewer backups in basements. Contact us at 630-260-2065 for more information.

2. What can I do to prevent flooding in my home?

Residents who have issues with flooding in their homes can schedule a free drainage review with a City Engineer by calling 630-260-2870. This comprehensive evaluation examines everything having to do with drainage and your property. The engineer will discuss where the water comes from, how it gets there, and, most importantly, what can be done to alleviate your property’s problems. In addition, see the City's flooding prevention tips.

Show All Answers

1. What is the Annual Road, Sewer and Water Rehabilitation Program?

Each summer, the City of Wheaton conducts a construction project known as the Road, Sewer and Water Rehabilitation Program. The intent of the program is to make improvements to the city's infrastructure, including roadways, storm and sanitary sewers and water mains. The City Council allocates funds for these improvements that are above and beyond the normal maintenance the city performs. Streets are prioritized according to age and need for repairs. Contact us at 630-260-2065 for more information.

2. How are the streets selected for the program?

The Public Works Department annually conducts a field survey to determine the condition of the streets within the City of Wheaton. Data collected from this survey are entered and analyzed by a computer program called Micro PAVER. Micro PAVER then assigns each street a numerical index based on the type, severity and quantity of defects of the individual street. The Engineering Department uses the rankings assigned by Micro PAVER to develop the annual road program.

After the streets have been selected, the Sewer Division examines the sanitary and storm sewers to determine whether any repairs or improvements are necessary. Sanitary sewers in excess of 35 years of age are scheduled for a sewer lining rehabilitation. The Water Division then evaluates the water mains under the selected streets based upon their repair history and capacity to determine whether replacement is necessary. Contact us at 630-260-2065 for more information.

3. Who will be performing the work on these streets?

The Engineering Department prepares plans and bid specifications for the road program, and the City Council awards a contract to a construction firm to perform the work. Residents with questions about the Road Program should call the Engineering Department at 630-260-2065.

4. When will work begin?

Work begins in mid-April. The Engineering Department will oversee the project and keep residents informed of construction dates. Contact us at 630-260-2065 for more information.

5. Will driveway access be affected during construction?

Driveway access will be limited at times. The contractor will be sensitive to the needs of the residents adjacent to the construction areas by providing temporary access, if possible. When the curb and gutter are poured and concrete driveways are repaired, there will a period of time when access will not be permitted. This is to allow time for the concrete to cure properly.

Residents will be permitted to park on adjacent streets for the duration of the time access to driveways is unavailable. Construction updates will have more information. During working hours, 7 a.m. to 5 p.m., Monday through Friday, please do not park in areas under construction. This will ensure that the construction crews have room to maneuver their equipment and bring materials on site. It will also safeguard against damage to personal property.

Residents who require continuous driveway access because of a physical condition or a unique circumstance should contact the Engineering Department at 630-260-2065.

6. Are plans available for public review?

Construction plans and specifications are available for public review at the Engineering Department at:
Wheaton City Hall
303 W Wesley Street
1st Floor

Wheaton, IL 60187

Engineering Department staff is available to answer questions. Contact us at 630-260-2065 for more information.

7. Can I request that things like curbs or street lighting be added to my street?

The City’s general policy is to maintain the existing infrastructure as it presently exists. Features such as street curbing, sidewalks, and street lighting will not be installed where they are not currently present, without a financial commitment from the affected property owners. Contact us at 630-260-2065 for more information.

8. How do I report a pothole or pavement problem?

Call the Street Division of the Public Works Department at 630-260-2116 or notify the Street Division by email. While the Engineering Department oversees road improvement programs, routine maintenance such as patching and sealing falls under the Public Works Department’s authority.

9. Does the City have a plan for which streets get repaved?

Yes, we do. The Engineering Department drafts every three years a new Five-Year Road Improvement Program. This report lists the streets we recommend for resurfacing, rehabilitation, or complete reconstruction for each of the following five City fiscal years. The street listing is based upon a rating system that uses inspection data collected by the Street Division entered into a computer software program called PAVER. PAVER provides a rating for each street section on a scale of 0 to 100 and we use that information to create the Road Program. Contact us at 630-260-2065 for more information.

10. My street does not have curbs, storm sewers, or street lighting. Will the City install those improvements?

Many areas of the community lack some of the public improvements that newer areas have. This is due primarily to the age of development and the development policies that were in effect at that time. The City does not have the funds that are necessary to construct all streets with curbing, storm sewers, and street lighting. The City’s policy is to maintain the existing infrastructure with the taxes that are available. If there are enough property owners on a street who desire these improvements, the City can create a special taxing district to collect the funds to construct the added infrastructure improvements. Contact us at 630-260-2065 for more information.

Show All Answers

1. How does an all-way stop sign get placed at an intersection?

The placement of stop signs at intersections must be justified by an engineering study. There are three items that are reviewed in the study: the number of vehicles (traffic volume) traveling through the intersection, the number of reported traffic accidents at the intersection for the previous 12-month period, and sight distance measurements for approaching vehicles. These “warrants” are based on state law and transportation officials’ guidelines. A stop sign is only placed to assist a motorist in determining which vehicle has the right of way to travel through an intersection to avoid an accident with another vehicle. Contact us at 630-260-2065 for more information.

2. Can a stop sign be placed to slow speeding traffic?

No, stop signs are not intended to be used to deter speeding vehicles. Engineering studies have shown that stop signs have no effect on reducing speeds, and in fact, stop signs often increase speeds due to the notion of making up for lost time. Unwarranted stop sign placement is often deliberately ignored and motorists perform “rolling” stops. This increases the hazard to pedestrians who rely on traffic stopping at stop signs to safely cross the street. Contact us at 630-260-2065 for more information.

3. How does the City deal with speeding on residential streets?

The Wheaton Police Department takes the most active role in deterring speeding on our residential streets. The use of radar enforcement and education aids such as live speed signs are examples of these efforts. Contact us at 630-260-2065 for more information.

4. Can the City do something about the number of cars going down my street?

Many streets in Wheaton carry different volumes of traffic due to how they fit into our transportation network. Some residential streets are classified as collectors, which connect local streets with arterial highways. There are also streets that seem to motorists to be more convenient to travel instead of busier streets. These are commonly referred to as “cut-through” streets. Although the City has looked into physical barriers and “speed bumps,” we have not implemented any of these measures due primarily to limiting emergency service response time. In many cases, the cut-through traffic will just move to a neighboring street and the problem will still exist. Contact us at 630-260-2065 for more information.

5. Why does the red light for Front Street and Main Street stay on so long when no traffic is crossing the railroad tracks?

The traffic signals for Main Street and West Street as they intersect the railroad tracks were modified several years ago due to a re-evaluation of all traffic signals state-wide that interconnect with railroad crossing gate signals resulting from the school bus / train accident in Fox River Grove. The traffic signals in downtown Wheaton now have an additional phase to prevent traffic from stopping on the tracks and being trapped by the railroad gates. This additional phase stops Front Street and Main Street (Front Street and West Street) and allows Liberty Drive traffic to go over the tracks without any other traffic interference. This is a safety feature imposed by the state and can not be altered by the City. Contact us at 630-260-2065 for more information.

Show All Answers

1. What garbage / recycling company does Wheaton use?

Wheaton residents receive garbage and recycling pickup service from Lakeshore Recycling Systems. To contact Lakeshore Recycling Systems, call 773-685-8811 or visit the Lakeshore Recycling website. For more information about garbage and recycling restrictions and guidelines, see our garbage and Recycling page.

2. How can I find out more about requirements for moving in or out of Wheaton?

See the New Residents section for more information about setting up utilities and new resident requirements.

3. Does Wheaton require vehicle stickers?

No, there are no vehicle stickers for vehicle owners in Wheaton. Contact us at 630-260-2000 for more information.

4. Does my pet need an animal license?

No. Pet owners do not need an animal license for the City of Wheaton. Contact us at 630-260-2000 for more information.

Show All Answers

1. Is it legal to use fireworks?

Discharging or selling fireworks violates City Ordinance, unless special criteria outlined by state law apply and the proper permitting is obtained through the City of Wheaton. Leave the fireworks to the professionals; attend local fireworks displays to prevent injuries or death by recreational fireworks.

2. Is open burning allowed within the City of Wheaton corporate limits?

City Code prohibits general open burning of yard waste, garbage or other materials. Controlled burning of plants may be allowed if you obtain proper permits both the Illinois Environmental Protection Agency and the City of Wheaton. Recreational and food-related fires are allowed if conducted within commercial/approved containers such as grills. Small ground camp/bonfires require a special permit from the Fire Department. For more information, see Chapter 54, Article IV, Open Burning.

3. How do I obtain a copy of a fire or medical report?

If you would like a fire report for a nominal fee, contact the Wheaton Fire Department at 630-260-2175 during normal business hours. For information about medical reports and records, see the Emergency Medical Services section.

4. Whom should I contact to obtain information regarding an ambulance/paramedic bill and what are the fees associated with the service?

See the Emergency Medical Services section for information about billing.

View the fee schedule (Table B9) for current Fire Department fees.

5. How do I schedule a public education event or station tour?

These events and services can be scheduled during normal business hours by contacting the Fire Department at 630-260-2175.

6. Whom do I contact with questions regarding fire prevention matters or code, permit, or plan review questions?

Initial contact regarding these matters can be made to the City of Wheaton Building Department. Additionally, the Fire Department may be contacted to obtain further information. Questions regarding Knox Boxes can be immediately directed to the Fire Department. Questions regarding water flow calculations, flushing/testing of water service lines, or other water system issues can be directed to the City of Wheaton Water Department.

7. How do I become a firefighter?

See the Becoming a Member of the Wheaton Fire Department section for more information.

8. Why do firefighters and emergency medical personnel shop at the local grocery store while on duty?

Fire Department personnel work at the Fire Station for a 24-hour period. Due to this work schedule, they are responsible for buying their own groceries and cooking their own meals. Fire Department personnel have permission to perform brief shopping duties at City of Wheaton food stores, but they are in constant radio contact and immediately available to respond to emergency calls.

9. Why do firefighters and emergency medical personnel respond with lights and sirens to calls?

Using lights and sirens helps warn drivers that our vehicles are approaching. Safely operating emergency vehicles is critical to us being able to address the emergency quickly. It is important for drivers to maintain an awareness of emergency vehicles at all times and to safely pull to the right when emergency vehicles approach so they may pass appropriately.

10. Why do firefighters and emergency medical personnel remain on the scene once a medical patient is moved to the back of the ambulance?

Paramedics immediately initiate emergency medical care upon contact with a patient. Many times care is continued when the patient is moved to the ambulance so that the patient can be stabilized. The time spent in the back of the ambulance is used to administer medications, contact the hospital and further stabilize injuries.

11. Why do firefighters cut holes in a roof or break windows during firefighting?

During a fire within a building, super-heated air and toxic smoke are trapped within the building, making conditions even more dangerous for the occupants and firefighters. In a coordinated fashion, openings are made to the building to relieve this pressure and toxic air so that the fire attack and search and rescue crews can move quickly and safely to extinguish the fire and aid occupants. After conditions are stabilized, firefighters typically place tarps on personal belongings and furniture to protect them from further damage.

12. What is a Knox Box and how do I get an application?

A Knox Box is a case hardened, tamper-proof steel box that is purchased by a building owner for installation on the exterior of the building. The Fire Department is the only party that maintains a key to the exterior door on the box. Within the interior of the box, the building owner would provide and store any keys that the Fire Department could use to gain access to the interior of a building without having to force entry, thus preventing damage to doors or windows during normal operations.

City of Wheaton local codes do require Knox Boxes on all non-single/two-family structures. Product information regarding Knox Boxes can be obtained at their online store. Applications must be obtained through the Fire Department by contacting our offices. Knox Company will not sell a product without authorization by the Fire Department in order to maintain the highest levels of security.

13. What are the basic requirements for a fire alarm or fire sprinkler system?

Both the City of Wheaton Building Department and Fire Department can answer questions regarding fire alarm/fire sprinkler systems. The City of Wheaton enforces the 2018 International Codes with local amendments. All systems are required by code at this time to be directly monitored by DUCOMM through a dedicated phone line circuit.

14. Does the Fire Department offer household hazardous waste disposal?

No. The Fire Department does not collect household hazardous waste, including old syringes, smoke detectors, fire extinguishers, medicine, hand grenades, dynamite, etc. To dispose of household hazardous waste, visit the site for drop-off in this area, the Naperville Household Hazardous Waste Facility.

15. Where can I find CPR classes?

The American Heart Association offers CPR classes.

Show All Answers

1. Does the City provide a brush pickup service?

No, the City does not have a brush pickup for brush generated from trees on private property. The City’s contractual waste hauler will collect brush as specified in the yard waste section. The City will only collect brush from City owned parkway trees.

2. How often do parkway trees get pruned?

The City has instituted a 7-year pruning cycle for all its 20,000 trees. Every tree gets inspected and pruned once every seven years.

3. Does the City spray or treat parkways trees?

No, the City does not spray or treat any parkway trees.

4. How does the City determine if and why a parkway tree needs to be removed?

In order to remove a City parkway tree, there are several factors that go into this decision. The following are all factors for removal: overall health of the tree, tree species desirability for parkway use and future maintenance problems, size and appearance, potential for damage to hardscape, number of other trees in close proximity, safety hazards, and suitability of the location. Once the tree is removed, the stump will be ground down and the site restored with soil and grass seed.

5. The parkway tree in front of my house was removed. When will it be replaced?

There are two options available. Residents can plant their own tree after filling out a No-Cost Permit and having approval, or residents can participate in the City’s Share Cost Program.

6. Am I allowed to plant my own tree in the parkway?

Yes, as long as you apply for a No-Cost Permit and receive approval of this permit from the Forestry Superintendent prior to planting.

7. Does the City answer questions regarding trees located on private property?

The City will attempt to answer questions regarding disease or pest problems, but the City will not do a hazard evaluation of privately owned trees.

8. Is the Forestry Division responsible for trees in City parks?

No, the Park District has its own staff that maintains trees within the park system, with the exception of Adams Park, which is maintained by the City.

9. Is the City of Wheaton responsible for the Illinois Prairie Path (IPP)?

No, the DuPage County Highway Department is responsible for any damage, debris, garbage, or fall trees along the Illinois Prairie Path. They can be reached at 1-630-407-6920 or dot@dupageco.org

10. How do I care for my newly planted parkway tree?

The City of Wheaton is requesting your assistance in watering the newly planted parkway tree. The time period immediately after planting is a critical time for a transplanted tree and receiving the correct amount of water is crucial for root growth and the overall health of the tree.

To help the new tree succeed, the Forestry Division is providing you with a device that will make watering the new tree easier. Called a Treegator bag, this green bag-like device encircles the tree’s base and slowly releases the proper amount of water to the tree roots.

All you need to do is follow the steps below and fill it with water once a week. Please continue watering the new tree until the fall of the second year after planting. Forestry staff will collect the Treegator bag after the second season.

If for some reason the Treegator bag becomes damaged, or you have any questions, please contact the Forestry Division at 1-630-260-2122. Thank you for your assistance in the survival of the newly planted Parkway tree.

Sincerely,

Jason Ackerlund
City of Wheaton Forestry Superintendent

Step 1: Expose the fill opening, insert water hose into the fill opening, fill to about one-quarter full.

Step 2: Gently lift up on the two black straps at the top of the bag in order to fully expand the bottom.

Step 3: Fill with water to the top of the bag, (approximately 15 gallons). Water will empty in 5-9 hours.

Step 4: Repeat once a week.

Show All Answers

1. How does Lakeshore know how often to charge my account?

The garbage and recycling carts each include a radio frequency identification (RFID) chip that allows the garbage/recycling/yard waste trucks to wirelessly "scan" your carts each time they are picked up and emptied into a Lakeshore Recycling Systems truck. The chips are tied to your account, which allows you to pay for just the weeks you set out garbage and recycling.

2. What types of items require a sticker in order to be collected?

The City’s program only uses stickers for yard waste/leaves/organics, bulk items, excess garbage that won’t fit in your garbage cart, e-waste, and bulk items. All of these types of items use the same kind of sticker. There is no limit to the number of excess garbage bags that will be collected. Garbage mixed with yard waste/organics will not be collected.

3. What about large pieces of garbage? Can I put these out at the curb?

Yes.

• Bulk items are things that are too large to fit into your plastic cart. Each bulk item requires 5 garbage/organic stickers attached to it. Carpet rolls must be no longer than 4 feet in length and 18 inches in diameter and require 2 garbage/organic stickers attached to each roll for collection. To dispose of your toilet, please separate the bowl from the tank and place the 5 required stickers on one of the pieces. Lakeshore will remove both pieces. Note that all bulk waste must weigh no more than 50 pounds.
• White goods, or appliances containing CFC, HCFC, PCBs, mercury switches or other hazardous components (refrigerators, air conditioners, humidifiers, etc.), require 10 garbage/organic stickers to be collected. All white goods will be collected by a separate truck at the end of the day.
• Do-it-yourself construction or demolition debris will require 5 garbage/organic stickers per stack or 35-gallon container. Stacks must weigh less than 50 pounds, be no more than 4 feet in length and up to 18 inches in diameter. 35-gallon containers cannot weigh more than 50 pounds.
• Household hazardous waste (HHW) products are flammable, toxic, corrosive or reactive, and can pose a harmful threat or damage to the environment when disposed of improperly. Items such as paint, pesticides, poisons, cleaning solvents, tainted gasoline, used oil and other automotive fluids are considered to be hazardous waste and should not be included with your regular garbage for disposal. For more information regarding disposal, visit the County of DuPage’s website.

4. Can I still use old stickers from previous garbage haulers?

No. Lakeshore will not accept stickers from previous garbage haulers. 

5. How does the food scrap/organics program work?

The City’s garbage and recycling program offers the ability to recycle food scraps in with your yard waste from the first full week of April through the second full week in December. Each container or biodegradable bag can be a maximum of 35 gallons in size and 50 pounds in weight and must have one garbage/yard waste sticker attached in order to be collected. Grass clippings, brush, leaves, plant material and weeds are considered yard waste. Food scraps include fruits, vegetables, dairy, eggs, breads, grains, pasta, cereal, meat, poultry and seafood. Yard waste or food scraps stacked on top of a container will not be collected.

6. Will Lakeshore Recycling Systems pick up Christmas trees?

Yes. Christmas trees will be recycled during the first two weeks after the holiday at no charge. During this free two-week collection period, make sure trees are free of all decorations and are not in plastic bags. After the two-week collection period, you will need to attach 1 garbage/organic sticker to a Christmas tree to have it collected.

7. How do I pay for garbage/recycling service?

The City uses a Pay-As-You-Throw program through Lakeshore Recycling Systems. Lakeshore offers online payment options at www.lrsrecycles.com or call 773-685-8811.

8. Where can I buy stickers for yard waste, organics, electronics or bulk items?

• Wheaton City Hall: 303 W Wesley Street (Monday through Friday, 8:30 a.m.-5 p.m.)
• 7-Eleven: 625 W Roosevelt Road
• Buikema's Ace Hardware: 1705 N Main Street & 90 E Loop Road
• Carlson True Value Hardware: 125 E Front Street
• DuPage Pantry Plus: 238 N Gables Boulevard
• Jewel-Osco: 599 Roosevelt Road, 2031 N Main Street & 30 Danada Square West
• Len's Ace Hardware - 485 Roosevelt Road
• Mariano’s: 625 S Main Street
• Valli Produce: 155 North Avenue
• Whole Foods: 89 Danada Square West

Show All Answers

1. How do I learn about job openings and apply for a job with the City?

Job openings are posted on the City's website, in the monthly electronic newsletter and they are sent out through the City's social media accounts. Application forms can be found on the City's website or at City Hall. Applicants may apply by fax at 630-260-2017, by email, or in person or by mail at:
City of Wheaton
Human Resources Department
303 W Wesley Street
Wheaton, IL 60189-0727

2. If I send in a resume, will the City determine which position I would be qualified for if/when there is an opening?

Once submitted, the City will keep applications on hand for one year. If, during review, Human Resources believes an applicant may be a strong candidate for a position other than the one for which the person applied, Human Resources will reach out to the candidate directly to discuss. However, the City strongly encourages applicants to submit resumes or applications in response to posted job opportunities and also indicate the specific position in which they are interested.

3. How often do you test for police officers or firefighters?

Police officers and firefighters go through a testing procedure for placement on an eligibility list. The eligibility list remains in effect for a period of two years, or until the list is exhausted. Testing opportunities and application packets are posted on the City's website under the Board of Fire and Police Commissioners. Individuals interested in receiving notices of upcoming police officer or firefighter testing can submit a request for notification by email.

4. Who does the Human Resources Department support?

Although a member of the Human Resources Department may be able to assist with general questions from residents or visitors, the main purpose of the department is to support the City of Wheaton employees. The Human Resources Department specifically supports City Hall, Public Works and the Police and Fire departments when it comes to hiring and recruitment, performance management, policy implementation, benefits administration, employee terminations, personnel issues and more.

Show All Answers

1. Where will the City be planting trees?

The City will plant in all parkway sites where ash trees were removed, as long as they are deemed suitable planting sites. The Forestry Division must ensure that trees do not block sight lines, interfere with power lines or cause other safety hazards. Contact us at 630-260-2122 for more information.

2. How long will it take until a tree is planted near my property?

This is a six-year project. Factors affecting the schedule are: species and availability of trees, location and annual budgeting. A contractor for the City is creating a plan for when these trees will be planted. The map above allows you to search by property address or general area to see when trees are scheduled to be planted on specific sites. Contact us at 630-260-2122 for more information.

3. Can I pick the type of tree that is planted adjacent to my property?

No. The City established an Urban Reforestation Policy to ensure a healthy and diverse tree population throughout the community. It aims to distribute trees evenly throughout the city by species, with a goal of using no more than 10 percent of any genus or 5 percent of any one species. Limiting the planting of single species results in an urban forest that is not as impacted by invasive species or diseases in the future. A contractor for the City will be determining the species of tree for specific locations.

4. If I don't want to wait until a new tree is planted through the City's program, can I plant one myself?

Yes, as long as you apply for a No-Cost Permit (PDF) and receive approval of this permit from the Forestry Superintendent prior to planting. Contact us at 630-260-2122 for more information.

Show All Answers

1. Can I build a detached garage behind my house?

Yes, provided there is adequate space for a driveway to reach the garage. For more information on the regulations for detached garages, see the Planning Department's Detached Garages handout.

2. What is the maximum size for a detached garage?

Detached garages are limited to 700 square feet on the ground level (but cannot cover more than 30 percent of the rear yard area, measured from the rear wall of the house to the rear property line). This size typically accommodates up to a three-car garage. A special use permit is required to construct a larger detached garage. For more information, see Article 24.3 of the Zoning Ordinance (PDF).

3. How is the maximum height calculated for a detached garage?

he Zoning Ordinance restricts the height of the garage by limiting the volume of the second story or attic-level space. The one-and-one-half story garage height limit is based on a measurement of the attic floor area of the garage where there is a 4-foot or greater clearance between the attic floor and the bottom of the roof rafters. The floor square footage of this area cannot exceed 60 percent of the ground floor area of the garage. For more information on the regulations for detached garages, see the Detached Garages handout.

4. Can I build a coach house or separate living space above a detached garage?

A coach house or secondary living space above a detached garage is considered a separate dwelling unit and therefore cannot be constructed in a single-family residential district.

5. Can I build a home office in a detached garage?

A Special Use Permit is required to conduct a home occupation in an accessory building. For more information, see Article 24.9 of the Zoning Ordinance (PDF).

Show All Answers

1. Can I expand my driveway?

Driveways for private property at single-family houses are limited to a width of 20 feet for up to a two-car garage and 26 feet for a three- or more car garage. Additional paving is allowed in a front or corner side yard provided the total paved driveway surface does not exceed 33.33 percent of the required yard. For more information, see Article 22.3.2 of the Zoning Ordinance (PDF).

No permit is required for expanding a driveway on private property. However, approval from the City is required for expanding a driveway beyond the maximum width. Please submit a plat of survey showing the proposed expansion to the Building Department for approval before proceeding.

A permit is required for any modifications to a drive approach (also called the “apron,” or the area of the driveway in the public right-of-way, typically between the sidewalk and street). See Sec. 58-71 of the City Code.

2. Is a setback required for a driveway?

No.

Show All Answers

1. Are garage sale signs permitted?

Residents may display one sign, sized 3 square feet or less, on their lawn.

Residents can also use no more than two directional signs, each a size of 3 square feet or less, at other locations, providing permission is received from the property owners.

All signs must be on private property, not in the public right-of-way (such as the parkway or sidewalk).

Residents may put out garage sale signs no more than two days before the sale and must remove all signs on the final day of the sale.

See the Garage Sale Ordinance for more information.

2. Can a "For Sale" or "Open House" sign be placed down the street from a house for sale?

No. Such signs can only be placed on the property that is for sale and cannot be placed in the right-of-way. For more information, see Article 23.3.9 of the Zoning Ordinance (PDF).

3. What are the City regulations for political and campaign signs?

See Article 23.3.10 of the Zoning Ordinance (PDF).

4. Can contractors post signs when they are doing work at a house?

No. Contractor signs are not permitted.

5. Can I post a sign for my home business?

A small nameplate is permitted. See Article 23.3.5 of the Zoning Ordinance (PDF).

Show All Answers

1. What are the setbacks for this single-family property?

The Planning Department's Single Family Residence handout lists how building setbacks are determined for most single-family properties.

2. My plat of survey shows a platted building line. Is this the required setback along the street?

The City does not observe platted building lines in determining zoning setbacks. All setbacks from streets are based on an averaging calculation with existing structures. For more information, see the Single Family Bulk Regulations handout.

3. How can the setbacks of neighboring properties be determined?

Applications for building permit are required to provide documentation of existing setbacks of neighboring properties. If a plat of survey is being prepared or updated for a property, the surveyor should be directed to show the existing street setbacks of neighboring properties on the plat. The City has plats of survey on file for many properties and can check to see if current plats are on file for a specific address. For more information, contact the Planning Department.

4. Where are "setbacks" measured from/to?

Setbacks are measured from property lines to the foundation/wall/porch post of a building or other structure. Because the location of property lines cannot be determined from sight alone, the City requires a Plat of Survey prepared by a surveyor to determine setback dimensions.

5. Is the setback the same as an easement?

No. Setbacks and easements overlap, although both require structures to be located outside of certain areas on private property. The Zoning Ordinance requires all structures or uses to be “set back” a minimum distance from property lines. An easement, which typically runs along a property line, designates an area where a utility or service provider has the right to access and use private property to locate and maintain a utility service line or installation. No structures can be placed in the easement without approval from all service providers with a right to the easement. For information on building in utility easements, see the Planning Department's handout Approval to Build Within Utility Easements.

6. How is FAR (floor area ratio) calculated?

The FAR is calculated as defined under “Floor Area, Gross” in Article 2 of the Zoning Ordinance. See Article 2 of the Zoning Ordinance (PDF) or the Single Family Bulk Regulations handout.

7. Does Wheaton have an impervious surface regulation? What is included in the lot coverage calculation?

Wheaton does not have an impervious surface regulation. “Lot Coverage” only regulates the expanse of roofed structures on a property. Patios, sidewalks, and most other hard surfaces are not included. Driveways are regulated by Article 22.3.2 of the Zoning Ordinance (PDF).

Show All Answers

1. Can I operate a business out of my home?

Certain types of businesses can be conducted as a home occupation. Provided the business operates in conformance with the Home Occupation Standards contained in Article 24 of the Zoning Ordinance, no approval from the City is required. For more information, see Articles 24.8 to 24.11 of the Zoning Ordinance (PDF).

Show All Answers

1. Can my property be subdivided?

A single-family residential property can be split into two parcels by City Council plat approval provided both newly created lots meet both the Zoning Ordinance (based on the zoning district) and Subdivision Code minimum lot size and dimension requirements. If an existing house is retained, the house and any accessory structures must be located on and meet all zoning size and setback requirements of one of the newly created lots.

2. My house is built on two platted lots. Can I sell one to allow someone to build a house on the vacant lot?

In certain cases this can be done, but in most cases the property will need to go through a re-subdivision process, which includes filing a Subdivision Application with the Planning Department and review by the Planning and Zoning Board and plat approval by the City Council. If an existing house is retained, the house and any accessory structures must be located on and meet all zoning size and setback requirements of one of the newly created lots. For more details on the regulations, see Article 3.4B of the Zoning Ordinance (PDF).

3. Can I build a brick mailbox?

Brick mailboxes are prohibited by the City Code due to the increased danger of serious injury if struck by a vehicle.

Show All Answers

1. What is the difference between an Administrative Variance and a Non-Administrative Variance?

An Administrative Variation can reduce any setback requirement by 25 percent, not to exceed 5 feet. Any other variation permitted by the Zoning Ordinance is processed as a Non-Administrative Variance.

An Administrative Variance is a simple process requiring review and approval from neighboring property owners and City staff. See the Administrative Variation Application (PDF) for more information.

A Non-Administrative Variance requires a public hearing before the Planning and Zoning Board and review and approval by the City Council. See the Non-Administrative Variation Application (PDF) for more information.

Show All Answers

1. Where can I find the zoning district designation for a specific property?

If you know the general location of the property, view the Zoning Map (PDF). To look up a specific address or parcel identification number (PIN), view the Interactive Map Gallery. For additional assistance, contact the Planning Department.

2. How do I know if a property with a Wheaton postal address is located in the City of Wheaton?

Generally, a Wheaton postal address with a direction contained in the address number (for example, 25W460 or 0N410) is not within the corporate limits of the City of Wheaton. Zoning information from DuPage County can be found online or by calling 630-407-6700.

3. What do the zoning district abbreviations (R-1, C-5) mean?

Each abbreviation refers to a specific zoning district which is regulated by an individual article or chapter contained in the Zoning Ordinance. For a listing of the title of each district, see Article 3.1 of the Zoning Ordinance (PDF).

4. Can a specific property be rezoned?

Rezoning must follow the City’s Comprehensive Land Use Plan (PDF). If you have further questions about the potential to rezone a particular piece of property, contact the Planning Department.

5. Does Wheaton have a historic district? Is the Northside Residential Overlay District a historic district?

No. Wheaton has no historic district or historic protections of property. The Northside Residential Overlay District regulations only modify some zoning “bulk regulations” to encourage building design elements consistent with existing development. For more information on the Northside Overlay District, see the map of the district (PDF), or Article 28 of the Zoning Ordinance (PDF).

Show All Answers

1. My child recently received a driver’s permit and will soon be a licensed driver. Are there any special rules we should know?

The city of Wheaton has not adopted specific ordinances regarding new drivers. All licensing restrictions for driving on public roadways are governed by state law. Licensing rules and regulations related to drivers under the age of 21 can be found in the Graduated Driver Licensing program on the Illinois Secretary of State website.

2. Does Wheaton have a local ordinance establishing curfew for minors?

Wheaton has a curfew law for teenagers. The Wheaton City Code establishes curfew for minors (any person younger than 17 years old):

• From 12:01 a.m. to 6 a.m. Saturday and Sunday
• From 11 p.m. to 6 a.m. Sunday through Thursday nights

Certain exceptions apply, such as in an emergency. See City Code Chapter 42, Section 42-25 (a-e) and Illinois Law 720 ILCS 5/12C-60.

3. How do I contest or pay a parking ticket?

All parking tickets can be paid or contested at https://wheatonil.rmcpay.com. If you received a municipal citation for a parking violation and you believe the citation was issued erroneously, you can request a police supervisory review of the citation at https://wheatonil.rmcpay.com. All municipal violations can also be brought before a judge for disposition. For any further questions, contact us at 630-260-2161.

4. If I have a guest that needs to park on the street overnight, how can I request permission?

Parking on all City of Wheaton streets is strictly prohibited without prior approval between the hours of 2 a.m. and 6 a.m. All violators will be ticketed. If you need to park your vehicle on a City of Wheaton street between 2 a.m. and 6 a.m., you must submit a request online.

Please note:

• All requests must be received at least one hour prior to the 2 a.m. deadline. If your submission is entered or you call after 2 a.m., a parking ticket will be issued for an overnight parking violation.
• Each household is limited to a maximum of three requests for overnight parking within a 30-day period
• Overnight parking will not be granted when there is snowfall of two inches or more

Residents do not need to request overnight parking permission if a driveway is being repaired or replaced. In these circumstances, park directly in front of your home and leave any markings such as ropes or barricades that indicate work has been completed on their driveway. We also encourage you to leave a written note on the vehicle’s dashboard.

5. How do I obtain a permit for my home or business alarm?

It is unlawful for any person, firm, partnership, corporation or other legal entity to use, own or lease an alarm system or to be in control of a premises wherein an alarm system is operated or maintained without having first obtained an alarm user permit. See the Alarm User Permit section for information and a permit application. For more information, contact us 630-260-4861.

6. How can I hire police officers for my event?

Individuals and organizations may contract with the City of Wheaton to obtain police officers for special events. A signed contract is required to receive extraordinary police services. To obtain a contract and discuss the requirements, please contact Lieutenant Conway at 630-260-2079.

7. How do I become a part-time school crossing guard?

Please call the Police Department non-emergency number at 630-260-2082 and ask to speak with Sergeant Greg Klos regarding possible open positions.

8. How do I know if the crime I reported was assigned to a police detective?

The police department maintains an Investigative Division for following up on reported crimes. To ensure efficient use of resources, all cases are reviewed for solvability factors (e.g. seriousness of the crime, suspect information, physical evidence, witnesses, public concern or safety). The reports selected for additional investigation are assigned to a detective who will contact the involved parties. If you have not received notice that your report was assigned to a detective and wish to discuss the decision, please contact Lieutenant Bill Cooley at 630-260-2077.

Show All Answers

1. How can I find out bid results?

Bid results are public information. Recent bid results are posted online. If the bid results you are seeking are not available online, submit your request via email to the Procurement Officer. Be sure to specify the particular service or material in which you are interested.

2. How do I get on a bidder’s list?

To promote fair and impartial business opportunities, the City of Wheaton provides bid documents to the public via this website and Demandstar. Because of this publicized information and open access, the City no longer retains bidder lists or publishes individual notices in newspapers. Businesses interested in doing business with the City should:

1. Consult this website for current bid opportunities.
2. Register with Oniva’s Demandstar. Depending on the type of registration your business selects, Oniva’s Demandstar will either:
   1. Notify companies of bidding opportunities available within the City of Wheaton (no charge) or a four-county area (minimal annual charge), or
   2. Allow businesses to surf their site and download selected documents for a minimal charge per document.
      Businesses should email Oniva’s Demandstar directly or call 800-711-1712 for more information.

3. What ethical guidelines does the City of Wheaton follow regarding gifts and gratuities?

The City requires employees to follow the provisions of the State Officials and Employees Ethics Act (5ILCS 430). The act prohibits officers and government employees and their spouses and immediate family living with them from receiving any gratuity or monetary value from a prohibited source. The act was intended to improve government ethics by greatly restricting the flow of gratuities in government.

4. How does the City of Wheaton address conflicts of interest?

The City requires employees to follow the provisions of Chapter 2, Article VIII Sections 2-526/2-536 of the Wheaton City Code. This section sets forth certain financial disclosure requirements and also contains provisions relating to conflicts of interest, representing private interests before the City and other policy requirements relating to ethical behavior.

Show All Answers

1. What is DU-COMM?

DU-COMM is the 911 emergency telephone service provided to a number of municipalities within DuPage County. DU-COMM provides fire and police dispatching directly for the City of Wheaton. DU-COMM is located in Glendale Heights. When you call 911, you are actually speaking with a dispatcher from DU-COMM. All fire alarms are directly transmitted to DU-COMM for dispatching the appropriate fire personnel.

2. Why is Chicago Metro Fire Prevention Company supplying the equipment?

When the City decided to change equipment and convert to a new radio technology, the City sent out requests for proposals and received four local vendors who deal with this type of equipment. Chicago Metro submitted the best overall proposal.

3. If I pay a fee to the City of Wheaton, can I stop paying fees to my current alarm company?

Not entirely. You are required to maintain your alarm systems and have a service contract with a licensed fire alarm contractor. Fire alarm systems must be regularly inspected, tested and maintained. Your current alarm company provides these services. You may continue to use your current alarm company; however, if part of the fee you paid your alarm company includes monitoring, you may want to speak with them about adjusting your bill.

4. I have a security system that is monitored by a private company. Does the radio fire alarm system affect my security alarm?

The radio fire alarm network system is only for fire alarms. However, the ordinance approved by the City Council requiring connection to the radio alarm network also requires all hold-up/panic alarms to be directly connected to the alarm panel owned by the City. Therefore, if you have a hold-up or panic alarm, it will be required to connect to the City’s alarm panel with a separate radio connection.

5. I have a fire alarm system that is currently monitored by a private company. Do I have to connect to the city?

Yes. In fact Chapter 22, Article XV of the Wheaton City Code requires all fire and discretionary alarm signals to be transmitted to receiving equipment housed by the City of Wheaton. In order to reduce response times and maintain better oversight of fire alarms, it is important to have fire alarms directly connected to the City’s channel.

6. Can I purchase a radio from another vendor?

No. The radios located throughout the city will operate as a network, each relying on the other to transmit signals. As radios are added or removed from the network, the system must be rebalanced to provide optimum performance. The system runs most effectively when one vendor oversees it.

7. Do other communities use radios?

Yes. The largest network is in Naperville and has operated smoothly since 2001. Other communities include Algonquin, Northbrook, Hoffman Estates, Highland Park, Lisle/Woodridge and Elmhurst.

8. Have there been any problems with the radios?

Yes. In some cases, a community had problems with their network that were caused by the municipality allowing multiple vendors to install and maintain the radios. This caused the network to operate inefficiently, leading to slow-downs in alarm signal transmissions.

9. Our company policy requires our fire alarm to be monitored by a private alarm company, or our company has a proprietary fire alarm monitoring system. Are we required to connect to the City?

Yes. You may keep your current alarm company if you desire; however, you must also connect to the City.

10. What is the charge for monitoring?

The monthly fee for radio monitoring, which includes leasing the radio, is $85.

Show All Answers

1. Who do I call if I am having a sewer backup or a slow drainage problem?

Always call the Sewer Division first at 630-260-2121, 630-260-2110 or for after-hours calls or weekends, 630-973-0991. Let us make sure the mainline sewer is functioning properly prior to calling a plumber. We will advise you when we have cleaned and checked the main sewer.

2. Does the City bear any responsibility for the sewer line from my house?

In Wheaton, the homeowner owns the sewer line from the house all the way to the City sewer main, including the connection to the main. The City does not bear any responsibility for the private sewer in the right-of-way. Contact us at 630-260-2107 for more information.

3. What do I do if my driveway culvert does not drain properly?

The ditches and driveway culverts are the responsibility of the homeowner to maintain. Contact us at 630-260-2107 for more information.

4. What do I do if the retention pond near my home is not draining?

Please wait 48 hours and let the retention pond do its job prior to calling unless there is an imminent danger to your property. Contact us at 630-260-2107 for more information.

5. What can I do if my neighbor’s sump pump is discharging into my yard?

Please call the Stormwater Engineer at 630-260-2870 with sump pump discharge issues.

Show All Answers

1. Does the City repair broken curbs?

The City does not normally replace broken curbs. Deteriorated curbs are usually replaced when the street is reconstructed as part of the Annual Road Program. The City will temporarily patch broken curbs with asphalt. Homeowners wishing to replace the curb in front of their driveway may do so, at their own expense. 

The City will assist the homeowner by removing and disposing of the selected curb. Once the homeowner has had the curb replaced, the City will then repair the street in front of the new curb. Contact us at 630-260-2116 for more information.

2. Who is responsible for drive approaches?

The drive approach is the responsibility of the property owner. Permits are required prior to any work commencing in the City right of way and can be obtained at the City’s Engineering Department. In addition, contractors must have a current license and bond on file with the City. Contact us at 630-260-2116 for more information.

3. When will my street be plowed?

The City’s 165 miles of streets are divided into 15 snow plow routes that have been set up for the optimum use of the available equipment and personnel. The main thoroughfares and collector streets are given top priority. Secondary and residential streets are plowed once the main streets have been cleared. The cul-de-sacs and dead-end streets usually are the last areas to be cleared of snow. Contact us at 630-260-2116 for more information.

4. Why does it take so long to clean up the cul-de-sacs?

There are approximately 270 cul-de-sacs and dead-end streets within the City. Cul-de-sacs are more difficult and time-consuming to clear because of the limited space in the parkways to dump snow. Smaller pickup trucks with plows are needed to maneuver the snow around driveways, mailboxes, street lights, fire hydrants and parkway trees. Contact us at 630-260-2116 for more information.

5. Why does my driveway get “plowed in” when a snowplow passes my house?

The City’s snow plows are designed to push snow to the side of the roadway. This is the fastest and most efficient means available to remove snow from the street and open the street to traffic. When clearing your drive, do not pile snow on the side of oncoming traffic where it could be pushed back into the drive. Contact us at 630-260-2116 for more information.

6. Whom do I call if a streetlight is out?

If you notice that a streetlight in your neighborhood is not functioning properly, please report it as soon as possible. A repair request should be made to either the City of Wheaton or ComEd, depending on which entity maintains the lights.

Lights on metal poles are maintained by the City, and repair requests should be made to Street Services at 630-260-2116. For streetlights supported by a wooden pole, report problems via the ComEd website or call 800-334-7661.

Show All Answers

1. Is Wheaton’s water safe?

All water supplied to Wheaton customers meets or exceeds state and federal regulations for drinking water. The city collects 60 bacteriological samples monthly as well as numerous other samples required by the Safe Drinking Water Act. Results of some of these samples are reported in the annual Water Quality Report, which is published on the City's website every June.

2. Why do I have low water pressure?

Most low pressure complaints are related to out-of-service water softeners. If you are no longer using your water softener, it needs to be bypassed with valves or removed from the system. Unplugging the softener doesn’t eliminate water from passing through it, and it can reduce pressure. Normal water pressure in Wheaton varies between 50 and 75 pounds per square inch. Contact us at 630-260-2090 for more information.

3. Why is my water bill high?

Most high bills are caused by leaking toilets. Leaking faucets, malfunctioning water softeners and water-powered sump pumps also are seen as the cause of high bills. Plumbing fixtures should be checked regularly. Toilet flush valves can be checked by adding food coloring to the flush tank, and if the color enters the bowl without flushing, the flapper valve is probably leaking. Contact us at 630-260-2090 for more information.

4. Who should I contact for billing complaints?

Contact the Finance Department at 630-260-2024.

5. Who should I contact to start / stop water service when moving in / out of a new house?

Contact the Finance Department at 630-260-2024.

6. When are watering restrictions in effect?

Restrictions on watering lawns run from May 15 through September 15. Buildings with an odd-numbered street address may water lawns and gardens only on days of the month having odd numbers. Buildings with an even-numbered street address may water lawns and gardens only on days of the month having even numbers. No watering is allowed between the hours of noon and 6 p.m. Contact us at 630-260-2090 for more information.

7. Who should I call if I have a water problem?

Call the Water Division at 630-260-2090 during business hours, which are Monday through Friday from 7 a.m. to 3:30 p.m. If you need immediate assistance with a water issue after hours or on weekends, please call 9-1-1.

8. What causes the banging or popping noise in some water heaters?

Harmless minerals in water form on rough coatings inside the heater. As the water is heated up, these bubbles burst, causing a popping noise. Occasional flushing of the water heater will help to reduce this problem. Contact us at 630-260-2090 for more information.

9. How hard is my water?

Wheaton water, which uses Lake Michigan as its source, has a hardness of six to eight grains per gallon. Contact us at 630-260-2090 for more information.

10. Why does my water appear cloudy in the winter months?

This is caused by increased levels of dissolved oxygen in colder water. Lake water in the winter months can reach temperatures as low as the mid 30s. By drawing water in a clear container, you can see the air bubbles rise to the top as it clears. Contact us at 630-260-2090 for more information.

11. Why does my water smell in the late summer or early fall?

This musty or earthy odor/taste is caused by blue-green algae, which naturally forms in the lake. If you notice this odor, please contact us so we can forward the information to the DuPage Water Commission. The addition of activated carbon at the treatment plant usually remedies this situation. Contact us at 630-260-2090 for more information.

12. Why do I have utility flags in my parkway?

All excavators are required to contact J.U.L.I.E (Joint Utility Locating Information for Excavators) prior to a dig so underground cables and pipes aren’t damaged. Dial 811 to contact J.U.L.I.E for further information.

13. The Water Division did an excavation in the parkway in front of my house. When will the landscaping be restored?

The Water Division performs landscaping restoration in the spring and fall, when weather conditions are ideal for grass seed germination. Contact us at 630-260-2090 for more information.

14. What is a cross-connection, and why are they a problem?

A cross-connection is a connection between a drinking water pipe and a polluted source. A common example is if you were spraying weed killer on the lawn and the water pressure dropped. The chemical could be sucked back into the water pipes through the hose. Lawn irrigation systems and hot water boilers are examples of cross-connections that require backflow preventors. Contact us at 630-260-2090 for more information.

15. How does the Water Department detect a leak in the distribution system piping?

1. Visual detection (water on the ground) by an employee in the field
2. A loss of pressure in an area
3. Reports by public-minded citizens
4. Listening to fire hydrants, valves and curb stops with electronic listening equipment

Contact us at 630-260-2090 for more information.

Show All Answers

1. Why is my water meter being replaced?

The water meters have reached the end of their useful lives. Most residential water meters in Wheaton are 10 to 15 years old. Water meters often lose accuracy as they age, resulting in incorrect billing and non-revenue water loss. The new meters have an expected 20-year battery life. Contact us at 630-260-2090 for more information.

2. What is the cost to have my water meter replaced?

The water meters are being replaced at no charge to the homeowner. Contact us at 630-260-2090 for more information.

3. How long will it take to replace the water meter?

Normal meter installation time is about 30 minutes, during which the water will be shut off for about 15 minutes. Contact us at 630-260-2090 for more information.

4. Do I need to be home for the meter replacement?

Yes. Water meters are located inside, typically in a basement or utility area. Someone 18 years or older must be home during the appointment. Contact us at 630-260-2090 for more information.

5. What is my responsibility as a homeowner?

City Code states that it is the homeowner’s responsibility to maintain the water pipes and valves within their homes. Contact us at 630-260-2090 for more information.

6. What is required for replacement of the water meter?

Water Division personnel will need space around the meter to perform the work, and access to the shut-off valves. Contact us at 630-260-2090 for more information.