City of Wheaton Shares Results of Community Satisfaction Survey

At this week's Planning Session, the Wheaton City Council received the results of the 2025 Community Satisfaction Survey. The City enlisted ETC Institute to conduct an anonymous survey in May and June soliciting feedback from a random sample of Wheaton households to better understand how residents think the City is doing and guide future decisions.

Residents reported high satisfaction rates with City services and significant gains since the City’s previous survey. This was especially true in areas the City prioritized in its Strategic Plan, such as stormwater management, police community engagement and condition of the City’s streets and sidewalks.

To provide context for the City’s satisfaction scores, ETC Institute compared Wheaton’s results against its previous survey (completed by ETC Institute in 2014) and against other cities nationwide.

Survey Highlights:

• Satisfaction levels among Wheaton residents exceeded the U.S. average in all 46 areas assessed. Residents rated the quality of services provided by the City at 95.3%, compared to the national average of 49.0%.
• Compared with the City’s 2014 survey, residents reported higher satisfaction rates in 45 of 53 service areas assessed.
• Satisfaction levels increased more than 20% from 2014 to 2025 in many areas identified in the City’s Strategic Plan, including:
  • Effectiveness of the City’s stormwater runoff/management system (+27.3%)
  • Maintenance of City streets and sidewalks (+27.0%)
  • Police community engagement and safety programs (+21.2%)
  • Efforts to use social media/technology to inform (+34.4%)

The full survey report is available at www.wheaton.il.us/2025CommunitySurvey.

Mosquito Spraying Planned for Today

The Wheaton Mosquito Abatement District has notified the City of Wheaton that, weather permitting, its crews will spray for mosquitoes on Wednesday, Aug. 27. Applications are typically made from dusk until 2 a.m.

To be notified by phone when future mosquito spraying will take place, call 1-800-942-2555.

The Wheaton Mosquito Abatement District is a separate entity from the City of Wheaton. The District covers 23 square miles and includes most of Wheaton as well as sections of Carol Stream, Glendale Heights, and unincorporated Milton Township. Questions and comments about the District’s integrated mosquito management program should be directed to its service contractor, Clarke (www.clarke.com). Their mosquito hotline number is 1-800-942-2555.

New Police Officers Sworn In

Please welcome four new police officers who are starting their careers with the Wheaton Police Department. During a recent City Council meeting, Officer Madelyn Feldott, Officer Kyaw Htike, Officer Sophia Trekas, and Officer Jenna Uhlir were sworn into office. Congratulations, and welcome to Wheaton!

Library West Plaza Closed for Renovation; Use East Entrance

The West Plaza at the Wheaton Public Library, 225 N. Cross St., is currently closed for construction and will remain closed through late fall 2025. During this time, entrances on the west side of the library will be unavailable. To access the library and café, please use the main entrance on the building’s east side.

The Wheaton Public Library Plaza Rehabilitation Project will repair and restore the Library’s West Plaza to accommodate a greater number of outdoor events, providing additional opportunities for residents to engage with and enjoy library services. When not in use for events, this space will function as an extension of the library’s existing café and serve as an enhanced outdoor reading and social area for visitors.

For more information, visit the Wheaton Public Library’s website.

Join the Parks of South Wheaton History Bike Tour on Saturday, Sept. 20

Join the Wheaton Bicyclist & Pedestrian Commission for a recreational bike ride and learn about the history of Wheaton Parks on Saturday, Sept. 20, 2-4:30 p.m. The ride will start and end at Atten Park, 1720 S. Wiesbrook Road, at the shelter near the playground. 

Bob Goldsborough, longtime Wheaton resident, amateur historian, and current writer for the Chicago Tribune, will lead a leisurely 8-10 mile bicycle tour of south Wheaton Parks, offering historical commentary at each site.

• Open to cyclists of all levels and ages
• Under 18 must be accompanied by an adult
• All riders must provide their own bicycle and wear a bike helmet 
• Participants must also sign a digital waiver prior to participation
• In case of inclement weather, participants with signed waivers will be notified of the ride cancellation by 1 p.m. on Sept. 20
• Rain date is Saturday, Sept. 27 at 2 p.m.

Metra's UP-West Line Schedule Changes Beginning Sept. 8

Metra will be adjusting the schedule on the UP-West Line beginning Monday, Sept. 8, adding stops to weekday off-peak trains and all weekend trains. Under the old schedule, weekday evening off-peak trains skipped the Kedzie Station. With the new schedule, inbound trains 66 through 72 will add a stop at Kedzie and weekday outbound trains 65 through 11 will do the same. On the weekends, all trains will now stop at the Kedzie, Maywood, and Melrose Park stations. To view the new schedule, visit Metra's website.