COVID-19: City and Community Services

City Services

City and Community Services

As the spread of COVID-19 continues, the City of Wheaton continues to work diligently in providing essential services while monitoring the outbreak. Essential services will continue to be provided to our residents and businesses through this crisis but process of providing such services may be adjusted in an effort to keep our residents and City staff healthy, safe and informed. Please see the following changes that have already been implemented in this effort.

Access to City Facilities

City facilities will restrict access to the public except by appointment.  There will be signs posted at the entrances of City facilities instructing visitors of how they can conduct City business online, using the City’s drive-through mailbox, or by phone. In addition, the City’s Police and Fire stations have a call box/buzzer outside their facilities to request assistance.

Please know that our staff will still be working to provide you with City services, but we encourage you to take advantage of other means of conducting business whenever possible.

Bill Payments, Water Shutoffs, and Parking Permits

  • The following payments can be made online through the City’s website: utility billing, leased parking, parking tickets, business licenses, wireless fire alarm monitoring, and general bills. Visit www.wheaton.il.us/billpay to make payments.
  • The Finance Department can accommodate other transactions, such as real estate transfer tax or garbage/bulk/e-waste stickers by mail. Call 630-260-2000 so we can further assist you.
  • The City will be discontinuing water shutoffs until further notice.
  • Late fees for parking tickets and water payments will be eliminated until further notice.
  • To pay your water bill, you can submit payments online, or use the drive-through mailbox just west of City Hall (the entrance is from Wesley Street).
  • For other business, we encourage you to either visit the City’s website at wheaton.il.us or call 630-260-2000 so we can further assist you.

Planning Department Service Modifications

Please see the Modified Services During COVID-19 Response for Planning Department services.

Garbage/Recycling Billing, Bulk Item Collection & Curbside Electronic Recycling

Lakeshore Recycling Systems will begin billing Wheaton residents on a two-month basis for garbage/recycling service starting with the May/June bill. Previously, Lakeshore billed customers every month for garbage and recycling service.

In addition, Lakeshore Recycling Services will be temporarily suspending curbside electronic recycling pickup services. 

In order to continue providing uninterrupted garbage and recycling pickup service, Lakeshore Recycling Services will be temporarily suspending its bulk item and white goods collection until further notice. Bulk items include things too large to fit into your garbage cart, such as mattresses and toilets; white goods include appliances such as refrigerators or air conditioners. Please hold onto these items until a later date rather than placing them at the curb for pickup.

Alternate Ways to Access Police Services

  • Anyone needing emergency services, including a traffic crash or to request a police/fire/EMS response should continue to call 9-1-1. 
  • Individuals solely in need of a non-emergency police report can call 630-260-2161 and select option “6” to request to speak with an officer, or request a call back by sending an email to police@wheaton.il.us.

Modified Building & Code Department Services During COVID-19 Response

Please see current modifications to our service delivery:

Meeting Cancellations

The City will be cancelling meetings of City boards and commissions until at least May 18. The exception will be those boards/commissions that have pending business that cannot be postponed. In such cases, the number of people in attendance will be limited per state mandates, and social distancing procedures will be followed. The Wheaton City Council will continue to meet to conduct City business. 

Virtual City Council Meetings

Due to the COVID-19 Pandemic and Governor Pritzker’s Executive Order prohibiting gatherings of 10 or more people, the Wheaton City Council will be streaming future City Council meetings live and allowing virtual participation.

Public comments will be accepted in the following formats:

  • Submit your comment online at www.wheaton.il.us/publiccomment no later than 5:00 p.m. on the day of meeting(s). These comments will be read aloud by the City Clerk during the Citizens to Be Heard section of the meeting(s).
  • Email your comments to the City Clerk at sbarrett-hagen@wheaton.il.us no later than 5:00 p.m. on the day of meeting(s). Please include in the subject line “Public Comment for Council Meeting.”
  • Call 630-260-2012 to leave a voicemail message no later than 5:00 p.m. on the day of meeting.
  • Attend the meeting virtually at 7:00 p.m. on the day of meeting(s), and share your comment during the Citizens to be Heard portion of the meeting(s). 

All public comments are limited to 5 minutes, and each citizen will be permitted to speak only once. 

The public can virtually join meetings at 7:00 p.m. either by phone or by computer/tablet/device. Please see the meeting agenda for login information. 

Online Services

If residents have City business to conduct, there are a number of services available online for residents who do not wish to come to City Hall. Online payments for utility billing are available at www.wheaton.il.us/billpay. Payments can also be dropped off in the drive-through mailbox just west of City Hall (the driveway entrance is on Wesley Street). In addition, many types of service requests can be made online at wheaton.il.us/servicerequest.

Official City Information Sources

The City reminds you of the City’s official sources of information: @CityOfWheaton on Facebook or Twitter, sign up for Email Updates at www.wheaton.il.us/emailupdates, visit the City’s website or, for Comcast customers, tune into City of Wheaton Channel 10.

Other Community Services

All of the City of Wheaton’s organizations are continuing to work diligently in providing essential services and monitoring the outbreak in an effort to keep our residents safe and informed. For more information and updates regarding what other City organizations are doing please visit their websites at the links below.