Utility Service Information

The City's Finance Department oversees utility billing for water, sewer, and stormwater in Wheaton. We also collect utility bill payments and oversee the collection of past-due accounts.

For bill payments, see the Pay My Bills section.

Setting Up New Utility Billing Service / Account

New residents must complete a brief Utility Account Application (PDF) to set up water service upon moving to the City of Wheaton. Once completed, please email the application to WaterBilling@wheaton.il.us. In addition, renters and commercial property owners may need to submit a water deposit.

Closing an Account

If you are renting a home and moving out of the City of Wheaton, please contact Utility Billing at 630-260-2000 to arrange for a final water reading.

Bill Frequency

The Finance Department bills all residents and businesses for water and sewer service on a monthly basis. Water and sewer bills are usually mailed on the 15th of every month and are due 25 days from the date of billing.

Late Fees & Shut-Off of Service

After 25 days from the date of billing, a late fee of 5% will be assessed against the past-due balance on the account. After 35 days, a letter will be sent indicating that water service will be shut off if payment has not been received after 45 days from the date the bill was issued.