James Volpe, Chief
Police Department
900 W. Liberty Drive,  
Hours: 24 Hours
Phone: 630-260-2161

Emails are monitored Monday through Friday during normal business hours and should not be considered as an emergency contact for the police

Smart911 Enhanced 911 Service

Smart911-2Wheaton residents can take advantage of a free service, Smart911, that allows you to share information about your health, special circumstances or anything else that would be useful for a paramedic, police officer or firefighter to know if you call 9-1-1. This service is used by all communities in DuPage County that use DU-COMM, the coordinated emergency dispatching service to the majority of DuPage County.


Examples of Helpful Information You Can Share 

  • Severe medical allergies or medical conditions
  • Physical or mental impairments
  • Language barriers for anyone in the household
  • Locations for gas and electrical shutoffs in your home
  • Physical descriptions and/or photos of your children in the event of a missing child, fire or other emergency.
  • Number/type of pets in the household and any relevant information
  • Any other special circumstances that could assist emergency personnel in responding to your emergency.

Information Stays Private

Any information you share when setting up a Smart911 profile for you or your family remains secure. It can only be accessed by a 9-1-1 dispatcher, and only when you call from the registered phone number(s) associated with your account.  

Service Can Help Locate You in an Emergency

The FCC reports that more than 70 percent of calls to 9-1-1 come from cell phones. If your call is dropped or if you are unable to speak, there is no guarantee a dispatcher can locate you when you call 9-1-1 from a cell phone. If the number is registered through Smart911, the dispatcher will know who is calling and will have enhanced abilities to find where the signal came from.

Register Now

To register for Smart911, visit www.smart911.com and fill out a profile that can be tied to your land line and/or one or more cell phone numbers.