Smart911 Enhanced 911 Service
Wheaton residents can take advantage of a free service, Smart911, that provides 9-1-1 dispatchers with important information that can help first responders better assist you if you experience an emergency. Smart911 allows you to provide as little or as much information about your health, special circumstances, your home or anything else that might be useful for a paramedic, police officer or firefighter to know if they respond to your emergency. This service is used by all communities in DuPage County that use DU-COMM (DuPage Public Safety Communications), which provides coordinated emergency dispatching service to the majority of DuPage County.
Types of Helpful Information You Can Share
You can elect to share as much or as little information as you would like emergency crews to have in order to better serve you. Types of information that could be helpful include:
- Severe medical allergies or medical conditions that might affect how paramedics treat your medical emergency
- Information about physical or mental impairments that can help first responders respond appropriately
- Language barriers that exist for anyone in the household
- Locations for gas and electrical shutoffs in your home
- Physical descriptions and/or photos of your children to provide to emergency responders in the event of a missing child, fire or other emergency.
- Number/type of pets in the household and any relevant information
- Any other special circumstances that could assist emergency personnel in responding to your emergency.
Information Stays Private
Any information you share when setting up a Smart911 profile for you or your family remains secure and can't be accessed unless you call 9-1-1 from the registered phone number. Your information can't be accessed for any other purpose.
Service Can Help Locate You in an Emergency
The FCC reports that about 70 percent of calls to 9-1-1 come from cell phones. If your call is dropped or if you are unable to speak, there is no guarantee a dispatcher can locate you if you call 9-1-1. If the number is registered through Smart911, the dispatcher will know who is calling and will have enhanced abilities to find where the signal came from.
To register for Smart911, visit www.smart911.com and fill out a profile that can be tied to your land line and/or one or more cell phone numbers.